FAQ

Shipping & Production

How long will it take until my order is shipped?

Each piece of jewelry is made to order with extreme care and detail. Please allow for 1-2 weeks (excluding holidays) for production.  Additional shipping delays may occur due to Covid-19 and global supply chain issues. For any information about your product please email us at support@crystallation.com

 

Do you ship internationally?

Currently we do not. We are in the beginning phases of our company and so excited to expand internationally.  Please be on the lookout for updates about this soon!

 

What shipping service do you use?

We use USPS First Class priority express shipping. Orders usually take around 1-2 weeks to arrive at your destination once your order is placed.

 

Returns & Modifications

Crystallation is not responsible for items damaged or lost in transit. If there are any issues regarding your order please reach out here and we will look into the matter.

 

 

Jewelry Care

What color/clarity are your diamonds and where do they come from?

Our pieces are made from 14k & 18k recycled gold plated brass and conflict-free diamonds.

What color/clarity are your gemstones and where do they come from?

We use authentic gemstones unless specified otherwise. Please note that no two stones are alike. They can slightly vary in color and size, as well as contain imperfections, due to their natural state. Our gemstones are ethically sourced around the world from Columbia, Australia, India, etc. 

Our gold plated brass only requires periodic cleaning, once every 2-3 months. Avoid exposing the jewelry to bleach, which will cause the metal to discolor and possibly damage.